My customers are very important to me and I want to make sure I have done everything I can to make things right for you. My goal is to provide you with a pleasant experience when shopping at The Charmed Crystal L.L.C. Happy customers equal happy crystals!!!

 

RETURNS & EXCHANGES: I offer Exchanges due to sizing issues and Returns for your Charmed Crystal jewelry pieces within 20 days of your purchase date.

 

Please message me by email explaining any issues you may have with your purchase, I am happy to help you with any concerns or questions you may have.

 

Please Send Message to This Email Address - thecharmedcrystal@yahoo.com

 

We recommend shipping returned items back within: 14 days of delivery

 

As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges.

Most returns are processed within 10 business days of receipt in my shop. Credit/Refund reflection is dependent upon your bank's cycle.

 

We recommend that you send your merchandise back to us in a padded bubble mailer envelope with a tracking number, and that you insure the package for the value of your merchandise. 

 

Please send us an email with the tracking number when mailing the package back to us. If the merchandise is lost or stolen in the mail, it is not the responsibility of The Charmed Crystal L.L.C to replace it. If I do not receive the item back to me I cannot offer you a full refund.

 

  • Please Send All Returns, Exchanges & Repairs to This Address:

 

       Melanie Kinzer

      49572 North Drive

      Plymouth, MI 48170

REPAIRS & RESTRINGING:  When your piece breaks, consider these options and see if you feel one resonate with you. Many of our customers love wearing their jewelry every day, and would like their piece restrung. We can do this for you! However, if you feel as if you have worked through the energy cycle and outgrown the piece, it may be time to consider purchasing another piece of The Charmed Crystal LLC Jewelry Collection that is more in tune with your current energy needs. If this is true for you, we encourage you to find a new piece that is perfect for your present moment.

 

When your jewelry is restrung and repaired, it experiences a cleansing, rejuvenation and reactivation

Cleansed with White Sage and Reiki Charged to purify and cleanse the energy.

 

Professionally restrung or repaired, replacing any gemstones that were missing, broken or have lost their energetic vibrancy, restoring your piece to its original energetic intention. Evaluated to make sure each gemstone is stored and is holding its original pattern and energetic intention. Sent back to you with love and gratitude. Your jewelry may look slightly different after it is restrung, since your piece will be enhanced with the latest gemstones and materials that are available. We constantly strive to make our pieces from the highest-grade gemstones and materials.

 

We recommend that you send your jewelry with all loose pieces back to my shop in a padded envelope with a tracking number, and that you insure your package for safe delivery. If the jewelry is lost or stolen in the mail, it is not my responsibility to replace it.

 

Should your jewelry break we will repair your piece at no charge, It will cost you the price of a padded envelope and the current shipping charge to mail your broken jewelry piece back to my shop using USPS. This method will cost approx. $5.00

Thank you,

The Charmed Crystal L.L.C.